Terms & Privacy
This page is maintained by Vend Brands to explain the terms that apply when you use our website and services, and how we handle your personal information. It is app-owned content and is not independent legal advice or a certification.
Last updated: 27 August 2026.
Terms of Service
1. About this website
This website is operated by Vend Brands (hello@vendbrands.com.au). It provides information about our robotic vending machines, ownership models, site-placement partnerships and related services in Australia. By using this site you accept these terms. If you do not agree, please do not use the site.
2. Information, not advice
Content on this site is for general information only. It is not financial, legal, tax or investment advice. Any projected earnings, returns or site-performance figures are illustrative estimates and not guarantees. You should obtain independent professional advice before making any investment decision.
3. Enquiries and communications
Submitting an enquiry or booking a call does not create a binding contract. All machine purchases, site placements, finance arrangements and partnership agreements are subject to separate written agreements, due diligence, availability and approval.
4. Intellectual property
All branding, images, text, designs and other content on this site are owned by Vend Brands or its licensors. You may view and share links to the site, but you may not reproduce, modify or republish our content for commercial purposes without written permission.
5. Third-party services and links
We may reference or link to third-party finance providers, property groups, payment processors and other partners. We are not responsible for the content, terms or practices of those third parties. Site placements are facilitated through an exclusive third-party micro-retail leasing agency; availability, bond terms and compliance standards are set by landlords and that partner.
6. Limitation of liability
To the extent permitted by Australian consumer law, Vend Brands is not liable for any loss or damage arising from your use of this website or reliance on its content. Nothing in these terms excludes or limits rights you may have under the Australian Consumer Law.
7. Changes to these terms
We may update these terms from time to time. The current version will always be posted on this page with the last-updated date. Continued use of the site after changes means you accept the updated terms.
Privacy Policy
1. What we collect
We collect information you provide directly, such as your name, email address, phone number, state, investment budget and enquiry details, when you fill out a form, book a call or contact us. We may also collect technical information about your device and how you interact with our website through cookies and analytics tools.
2. How we use your information
We use your information to respond to enquiries, provide quotes, process transactions, manage owner and partner relationships, improve our website and marketing, and comply with legal obligations. We do not sell your personal information, and we do not disclose it to third parties for their own direct marketing.
3. Sharing your information
We may share your information with our service providers (such as hosting, email, analytics and payment providers) and, where relevant, with our financing and site-placement partners so they can assess or service your request. We only share what is reasonably necessary for those purposes. We also use third-party software and automation platforms to run our internal workflows, and personal information may pass through those systems as part of handling your enquiry.
4. AI and automation tools
We use artificial intelligence and workflow automation tools to help us handle enquiries, draft replies, summarise conversations, route leads to the right person and run parts of our internal operations. Where those tools process personal information, we limit what we share to what the task actually requires, and we use business accounts configured so that your information is not used to train third-party AI models. A person reviews anything that affects you before we act on it. We do not use AI to make automated decisions about you that have a legal or similarly significant effect without human review. If you would prefer your enquiry to be handled without AI assistance, tell us at hello@vendbrands.com.au and we will handle it manually.
5. Overseas disclosure
Some of the providers we rely on for hosting, email, analytics, advertising and AI services store or process data outside Australia, including in the United States and the European Union. Before we disclose personal information to an overseas recipient we take reasonable steps to ensure they handle it in a way consistent with the Australian Privacy Principles. By providing your information through this website you acknowledge that it may be stored or processed overseas.
6. Direct marketing
If you enquire with us, we may send you information about our machines, ownership models and related offers. Every marketing email includes an unsubscribe link, and you can opt out at any time by emailing hello@vendbrands.com.au or replying to any message asking us to stop. Opting out of marketing does not affect messages we need to send you about an existing order, machine or agreement. We do not sell or rent your information to third parties for their own marketing.
7. Cookies, analytics and advertising
We use cookies, analytics and advertising technologies to understand website traffic, improve user experience, measure the performance of our advertising and show you relevant ads on other platforms. This includes the Meta (Facebook) pixel, which sets cookies and shares limited information about your visit with Meta so we can measure and target our advertising. You can manage cookie preferences through your browser settings, and you can adjust ad personalisation in your Meta account settings. Analytics and advertising data is also subject to the privacy practices of those providers.
8. Data security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
9. Data breaches
If a data breach occurs that is likely to result in serious harm, we will assess it promptly and, where required, notify affected individuals and the Office of the Australian Information Commissioner in line with the Notifiable Data Breaches scheme.
10. Your rights and choices
You can ask to access, correct or delete the personal information we hold about you by contacting us at hello@vendbrands.com.au. We will respond in accordance with Australian privacy law.
11. Retention
We keep your information for as long as needed to provide our services, manage our relationship with you, meet legal obligations and resolve disputes. When no longer needed, we take reasonable steps to destroy or de-identify it.
12. Complaints
If you think we have mishandled your personal information, contact our privacy contact at hello@vendbrands.com.au or 1300 981 155. Tell us what happened and what you would like us to do about it. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be posted here with the last-updated date.
Questions about these terms?
Contact us at hello@vendbrands.com.au or 1300 981 155.
This page is app-owned content provided by Vend Brands. It describes our current practices and platform capabilities but is not a certification, legal opinion or guarantee.